Terms of Service

1. Acceptance of Terms

By accessing or using the Balaan application, you confirm that you accept these terms and agree to comply with them. If you do not agree to these terms, you must not use the Service.

2. Description of the Service

Balaan is a mobile application that allows users to:

• Book beauty and wellness appointments with establishments
• Manage their appointments and preferences
• Access information about beauty service providers
• Receive notifications about their bookings

3. User Accounts

To use certain features of the Service, you must create an account. You are responsible for:

• Providing accurate and complete information
• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

4. Booking and Cancellation

When making a booking through Balaan:

• You agree to the establishment's specific terms and conditions
• At this stage, Balaan does not apply cancellation fees. Each establishment may set its own cancellation rules and policies
• We are not responsible for disputes between users and establishments

4.1. Technical Intermediary Role

Balaan acts solely as a technical intermediary connecting users with beauty service providers. Service providers are fully responsible for the quality, safety, and execution of the services you book. Balaan does not guarantee the quality of services, the accuracy of information provided by establishments, or the conduct of service providers. Any issues regarding service quality should be addressed directly with the establishment.

5. Prohibited Uses

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to the Service
• Interfere with the proper functioning of the Service

5.1. Authorized Services Policy

In order to maintain the platform's identity and for safety reasons, Balaan does not authorize the promotion of services involving permanent or semi-permanent body modifications (tattoos, microblading, dermopigmentation, permanent makeup, eyelash extensions, hair extensions, etc.) nor intimate waxing services (bikini wax or any service requiring exposure of intimate areas). Balaan reserves the right to moderate or remove any service manually added by an establishment that does not comply with this policy.

6. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Balaan and are protected by international copyright, trademark, and other intellectual property laws.

8. Limitation of Liability

To the maximum extent permitted by law, Balaan shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service, including but not limited to:

• Loss of data, profits, or business opportunities
• Service interruptions or unavailability
• Errors, omissions, or inaccuracies in information provided by service providers
• Any reliance on information or services provided through the platform
• Technical failures or security breaches
• Actions or conduct of third-party service providers

Our liability, if any, shall be limited to the amount paid by you for the Service in the twelve months preceding the incident.

9. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes by posting the new terms on the Service.

10. Emergency Alert Feature ("SOS")

10.1 Service description. Balaan provides an optional "SOS" feature accessible from a reservation card when the service is rendered at the client's home or by a mobile professional. It allows the User, in a perceived danger situation, to send an alert SMS to a previously registered emergency contact, and an alert email to Balaan's support team.

10.2 Not a substitute for emergency services. The SOS feature does not replace official emergency services. In case of immediate danger, the User must call 17 (Djibouti National Police) or any other relevant emergency number. Balaan disclaims any liability for consequences of using the SOS feature alone or late instead of calling competent authorities.

10.3 Data transmitted upon alert. When triggered, Balaan transmits:

• to the emergency contact via SMS: the User's first name, the salon name and approximate address, and the User's GPS position if granted by the OS;
• to the Balaan support team via email: the same information plus the reservation ID and the User's phone number, for assistance purposes.

No other data is transmitted. No data is shared with commercial third parties.

10.4 Emergency contact consent. The User declares having obtained the explicit prior consent of the designated emergency contact for the reception of alert SMS containing the User's GPS location. The User must inform the contact that they may withdraw consent at any time by asking the User to update their profile. Balaan disclaims any liability for the absence of such consent.

10.5 Verification. At registration time, Balaan sends a verification SMS to confirm the number's reachability. No alert message is sent without this prior validation.

10.6 Rate limiting. SOS triggers are rate-limited (max one effective trigger per 5-minute window per user) to prevent abuse.

10.7 Removal. The User may modify or delete the emergency contact at any time from their profile. Deletion immediately disables the SOS feature for that account.

11. Contact Information

If you have any questions about these Terms of Service, please contact us at: support@balaan-app.com