Privacy Policy

1. Data collected

We may collect the following data when you use the Application:

• Personal information: first name, last name, phone number, email address.
• Booking-related data: date, time, service booked, chosen salon.
• Technical data: account identifiers, connection logs, device information (model, operating system, advertising identifier).
• Location data (only if you enable proximity search).

2. Collection purposes

Your data is used for:

• Creating and managing your user account.
• Allowing booking and tracking of services.
• Sending notifications related to your bookings.
• Improving the Application's operation.
• Ensuring security and preventing fraud.

3. Data sharing

We do not sell or rent your data.

It may only be shared with:

• The service providers/salons with which you book.
• Our technical providers (hosting, notification sending, analytics tools).
• Authorities if required by law.

4. Data security

We use security protocols (TLS encryption, access control) to protect your data.

5. Retention

Your data is retained as long as your account is active. You may request deletion of your account and related data directly via the Application settings or by contacting support@balaan-app.com (see section 7 for more details about your rights).

6. Cookies and similar technologies

We may use Firebase Analytics or similar tools to analyze Application usage. Analytics data is collected in a pseudonymized form. You can opt out of analytics collection at any time through your device or application settings.

7. Your rights

In accordance with GDPR, you have the following rights:

• Access to your data.
• Rectification.
• Deletion.
• Opposition and limitation of processing.

To exercise your rights, contact us at: support@balaan-app.com

8. Data related to the SOS feature

With your consent, Balaan uses your emergency contact's details and, only when you trigger an alert, your location and the information needed to provide context. This data is used to send the alert and protect your vital interests. The contact is retained until you delete it, and an alert history is retained for 90 days.

This information is shared only with your emergency contact and, when necessary, with the Balaan team and its technical service providers. It is not sold to third parties.

You can delete your contact, withdraw your consent or exercise your rights by contacting support@balaan-app.com. Balaan SOS does not replace emergency services. In immediate danger, dial 17.

9. Data related to the loyalty program

To operate Balaan Loyalty, we process your points balance, tier, rewards and related history. This processing is necessary to provide the program and is used only to grant, display and track your benefits. The information is retained while your account remains active, subject to our legal obligations.

This data is accessible only to you and, when necessary, to the Balaan team and its technical service providers. It is not sold to third parties.

You can view it in "My Benefits" and request access, export or deletion by contacting support@balaan-app.com.